Cancellation Policy

Cancellation Policy

Terms and Conditions

1. Deposits paid will only be refunded if a cancellation is made more than 72 hours prior to the reservation.
2. Deposits will be forfeited if a cancellation is made less than 72 hours prior to the reservation or in the event of a no-show.
3. Kindly note that refunds are subject to a 5% processing fee and will be refunded to the credit card used to secure the reservation.
This process will take 7 to 14 days, depending on the card issuing bank.
4. For further information, please contact us at 013-235 0542.

Willow KL, 8th Floor, W Hotel. No, 121, Jalan Ampang, Kuala Lumpur, 50450
Kuala Lumpur, Federal Territory of Kuala Lumpur
TEL: 013-235 0542